Call Center Success Course

Trainer:

Who speaks for your organization? The CEO? COO? Or is it a Customer Service Representative (CSR) answering the telephone? The Call Center Success program from Metrotek will help new reps increase their success, while sharpening the skills of your call center veterans. Customer Service Representatives will learn the six factors of professionalism, how customers behave, what customers expect and techniques for more effective communication with customers - all while maintaining a positive attitude.

Benefits:

What people are saying:
"This course was outstanding! I really like the fact you can go back and review material that has previously been taught. I am going to tell everybody just how great a product L...

Time Commitment:
1 Sessions / 2 Hours

Course Outline

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