There's no escaping conflict in the workplace, at home or with your personal relationships. Whenever diverse individuals work together, there are bound to be differences of opinion, miscommunication and unwelcome criticism - even out-and-out confrontations. In this solution-based interactive media, you'll find proven tactics to help you defuse volatile situations and remain in control when tempers flare and emotions overheat.Benefits:
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This was my first course using E-Learning. I thought the course presentation was good. The information was relevant and useful. I thought it was very easy to navigate through th...
1 Sessions / 2 Hours
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